Many boxing fans are seeking refunds after experiencing «constant buffering» issues during their DAZN stream of the heavyweight world title fight. Oleksandr Usyk defeated Daniel Dubois in the fifth round of Saturday night’s fight, clinching the undisputed world heavyweight champion title with a powerful punch that knocked Dubois’ gum shield out of his mouth.
While the epic moment was celebrated by many, some fans missed it due to streaming problems. Several fans took to social media to express their frustration, with one customer writing, «£25 to watch the boxing and all I got was constant buffering! Even missed the knockout punch. How do I get a refund for a service not received?»
Others criticized DAZN’s service quality, with one fan stating, «This will definitely be the first and last fight I watch on DAZN. The buffering and quality makes it unwatchable. What a shite service.»
Some fans even urged others to lodge complaints with the media regulator, Ofcom, due to the poor service provided by DAZN. Despite numerous complaints, some customers reported being denied refunds by the streaming platform.
John, a customer from Essex, described his experience with the pay-per-view event stream as «really poor,» citing constant buffering and sound and picture issues. When he raised the issue with DAZN, he was told he wasn’t entitled to a refund.
Other customers were advised by DAZN to follow troubleshooting steps, but some still faced streaming problems. Some fans who reached out to DAZN via direct message were informed that the company’s policy prevented them from issuing refunds for streaming issues.
Consumer champion Scott Dixon recommended customers to raise a chargeback if DAZN refuses to provide refunds, emphasizing the importance of providing evidence for such complaints.
Boxing fans are demanding refunds after their DAZN stream of the heavyweight world title fight was ruined by «constant buffering» issues.
Oleksandr Usyk stopped Daniel Dubois in the fifth round of Saturday night’s fight, delivering a vicious punch that knocked his rival’s gum shield out of his mouth.
The epic moment secured the Ukrainian the undisputed world heavyweight champion title, but some fans missed it due to problems with the stream.
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‘They’re denying anything was wrong’
«£25 to watch the boxing and all I got was constant buffering! Even missed the knockout punch. How do I get a refund for a service not received?» one customer wrote on X.
«This will definitely be the first and last fight I watch on DAZN. The buffering and quality makes it unwatchable. What a shite service,» said another.
Some even called for fans to complain to the media regulator, Ofcom, about the poor service.
«They’re [DAZN] refusing refunds and denying anything was wrong at their end (despite hundreds of complaints on Twitter with the exact same issues). We have complained to Ofcom. Only takes a few minutes,» one customer said.
The Money team spoke to several others who had suffered similar issues and had been refused refunds.
John, 38, from Essex told us: «The stream for the pay-per-view event was really poor, constantly buffering, sound cutting out and the picture being cut off completely. It was literally unwatchable.
«I raised the issue with DAZN yesterday and their response was an abrupt ‘you’re not entitled to a refund’. The best they could offer was to cancel my free 7-day trial, which I could do with a click of a button.
«This was the first time I have ever used DAZN and will not be doing it again. I think it’s disgusting, to be honest, as the stream was virtually unwatchable. I am sympathetic when things go wrong but the right thing to do is refund me if I wasn’t provided the service I was promised.»
Some customers said DAZN told them there was no issue with its stream, implying the problem was with the customer’s own internet or TV services.
On X, the company told people to follow five steps to try to get it fixed.
«Please follow the below-mentioned steps without skipping.
«1. Force restart the device. 2. Uninstall the app. 3. Update and Restart the device. 4. Reinstall the app. 5. Internet speed, try to stream on another device. If the issue persists, please DM us.»
‘Unable to process refunds’
Some fans did follow up with a direct message, but were told that DAZN’s policy means it is «unable to process refunds for streaming issues even when evidence is provided».
«I truly appreciate you sharing your experience and feedback. We will improve the service in the future,» a company representative replied.
We have contacted DAZN for comment.
The streaming platform, which is the broadcast partner of boxing promoter Eddie Hearn’s Matchroom, allows people to pay for a subscription to its services or a one-off fee for a particular event.
It costs £14.99 a month for a 12-month deal, £24.99 a month to cancel anytime or £119.99 for an annual pass, with the Usyk v Dubois fight setting people back £24.99.
This isn’t the first time customers have complained about DAZN’s poor service. It has received bad publicity for similar issues in the past, particularly during the highly anticipated Fury v Usyk fight last year.
Boxing fans who tuned in to watch the heavyweight world title fight on DAZN were left disappointed as the stream was plagued with constant buffering issues. Despite Oleksandr Usyk’s impressive victory over Daniel Dubois in the fifth round, many fans missed the pivotal moment due to the stream problems. As a result, consumers are demanding refunds for the subpar service they received.
The dissatisfaction among viewers was palpable, with one customer expressing frustration over paying £25 for the fight only to experience continuous buffering and miss out on the knockout punch. Another disgruntled viewer vowed never to use DAZN again due to the poor streaming quality, labeling the service as «unwatchable.» Some individuals even took to social media to urge others to report the service to the media regulator, Ofcom, highlighting the widespread nature of the issue.
In response to the complaints, Consumer champion Scott Dixon, known as the Complaints Resolver, advised customers to pursue a chargeback if DAZN refuses to issue refunds. Dixon emphasized the importance of providing evidence to support the claim of a «failure to deliver the service viewers have paid for.» He recommended including links to media articles, screenshots of social media posts, and time-stamped screen recordings to strengthen the case.
Despite customers’ efforts to seek redress, some were met with resistance from DAZN, which denied any wrongdoing on their part and shifted the blame onto customers’ internet or TV services. This response left many feeling aggrieved, as they believed they were entitled to a refund for the inadequate service they received. DAZN’s troubleshooting advice to customers, such as force restarting devices and reinstalling the app, did little to address the underlying streaming issues.
Moreover, some customers who reached out to DAZN directly via direct message were informed that the company’s policy prohibited refunds for streaming issues, even when evidence was provided. This stance further fueled the discontent among consumers who felt that their concerns were being dismissed without proper consideration.
In light of the widespread dissatisfaction and refusal of refunds by DAZN, consumers are encouraged to escalate their complaints and seek recourse through alternative channels. By highlighting the breach of contract under Section 49 of the Consumer Rights Act 2015, affected customers can assert their rights and demand compensation for the failed service. It is essential for individuals impacted by this issue to share their experiences and seek support in pursuing refunds for the substandard streaming service provided by DAZN. A company representative stated that they will enhance the service in the future. We have reached out to DAZN for a comment. The streaming platform, which is the broadcast partner of boxing promoter Eddie Hearn’s Matchroom, offers subscription services for a monthly fee or a one-time payment for specific events. Pricing options include £14.99 per month for a 12-month deal, £24.99 per month for a cancel-anytime subscription, or £119.99 for an annual pass. The Usyk v Dubois fight costs £24.99. Customers have previously complained about DAZN’s poor service, with issues reported during the Fury v Usyk fight last year.
Consumer champion Scott Dixon, also known as the Complaints Resolver, advised customers to raise a chargeback if DAZN refuses to issue refunds. He emphasized the importance of providing evidence, such as media articles and screenshots of social media posts, to support complaints of a «breach of contract» under the Consumer Rights Act 2015. Share your experiences with us by emailing money@sky.uk if you have been affected by this issue.
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